We know that great experiences are more important than great savings, but that doesn’t mean we don’t offer both. Data shows that is costs a business about 5-10 times more to acquire a new customer than it does to sell an existing one. We also know that loyal customers spend, on average, 67% more than first-time customers, making their loyalty key to successful business.

Traditional point-based loyalty programs can be expensive and do little to sway guest reservations in the midscale and economy segments of hospitality. Yet our competitors charge hotels an average of 5.3% of GRR when all costs are included. Hello Rewards has done away with expensive points and low reward night reimbursements and focused on what truly motivates the average North American traveler to book by using the Hello Bucks system.

Hello Rewards members earn 10 Hello Bucks on every qualifying stay they complete at our hotels. The math is easy – 10 Hello Bucks are the equivalent to 10 US or Canadian dollars and the discount depends on the currency in which their chosen hotel operates.

Hello Rewards Benefits to the Hotel

  • With Hello Rewards, there is no loyalty program fee when Hello Bucks are earned. The industry standard is a 5% fee on every earning stay.
  • The hotel always keeps 90% of the total consumed rooms revenue, no matter how many Hello Bucks are applied to the reservation or what your occupancy is. This reimbursement level makes Hello Rewards an industry leader.
  • If we assume 10% of member stays will include a Hello Bucks discount, this means the program will cost hotels 1% compared to the 5.3% industry average.